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Replying to:
Pdickson
Level 2

QBO deleted me as the primary admin user

About three weeks ago I went to sign on to one of my 6 companies that I have since 2017 and it would not let me in saying I needed to contact the company admin to get logged in.  I am the only user, the only primary user, the only admin user.  The first time I contacted support I was hung up on.  The second time they told me to follow a link to request change my email address and reset my password.  THAT IS NOT THE PROBLEM.  But I did that. They said I would be contacted within 24-48 hours.  That never happened.  Called support again a few days later.  Now they say it is a KNOWN PROBLEM THAT QBO DELETES PRIMARY USERS.  Now I have to prove my ownership of the company.  I have sent in my ID, Company Docs, and letter from my husband who has never touched the software once.  I contacted QBO, They created this, and after 3 weeks I still cannot get logged on to my books.  

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