@leeseinmt  Is it happening to you with more frequency in the same company file?  I do get it at random times for clients that I have not put on the same schedule yet.  I'm trying to get everyone to change in October when I have time to deal with it.  I have a reminder in my calendar and on the QB reminder screen to change it once a year and I notify clients that it is time to change the password and that they should confirm when they have done it.  In addition, the system will warn you that the payment has been rejected.  It is supposed to send an email, but IME clients ignore the email, so if I'm not the primary email recipient, then it gets overlooked.  I got burned twice before learning my lesson.  Fortunately, one of the partners was receiving the rejection emails and ignoring them, so I didn't have to bear the financial burden.  After that, I changed the email to mine and I check it after paying the taxes to ensure they are accepted.