The attempts to help seem to only be surface to show face rather than true desire to solve the problem. 

I'll provide a little more information in case someone at QuickBooks actually steps up to solve this issue: 1. I have two companies. I don't know if that's an important variable or if the OP has multiple companies but I think it worth mentioning. 2. I've made sure my phone OS is fully.uodated and tried reinstalling QuickBooks afterward. Still no success. 3. I'm attaching a screenshot of the screen I'm stuck on.