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Let's work together so you can log off the company file to another computer, Rigamarole City.
Logging out the company file in QuickBooks Online (QBO) is a good practice to protect data security, maintain privacy, ensure accurate user tracking, and prevent accidental changes or unauthorized access to financial information.
Since clearing the cache won't fix the issue, I suggest getting in touch with our Customer Support Team. This way, they can pull up your account securely and help check the cause of the problem.
Here's how:
- Go to the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Hit, I still need a human.
- Select Contact Us to connect with our live support.
- Choose to Get a Callback.
To ensure you'll be assisted on time, please see our support hours.
It would be best if you provide them with detailed information about the issue, including the specific steps you have taken and any error messages encountered, to help them understand and resolve the problem more effectively.
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below.