Hello there, @Shawn1501.
Know that this isn't the experience we'd want you to have when using our products. Also, I'm here to ensure you get through this situation and use the QuickBooks Online mobile application. I recommend contacting our Customer Care Team to get this resolved as soon as possible. They'll assign a representative that'll check on your end and conduct further investigation to determine the root cause of the problem. In the meantime, you can access your company through web browser to perform the steps I'll input below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details, feel free to check this page: Compare mobile app features.
In addition, you can visit this page to learn more about what the QBO mobile app has to offer: Compare mobile app features.
@Shawn1501, please let me know how it goes. I'm determined to provide further assistance if you need me. I'll be here in the Community space. Ready to help you out again. Take care, and have a nice day!
