mobile app

two days ago I activated my Galaxy S23 Ultra.

now my Quickbooks apps freezes on a welcome page. Yesterday I was on the phone with Quickbooks four separate times for a total of three hours. Finally the last girl said there's an upgrade problem and we don't know when it's going to be fixed.. a solution was use the Internet website on my phone.

I suspect this is not true. As the first three associates did not say anything about an upgrade.