Thanks for following along with the thread and sharing your concerns, @ksg28205.
I have a few suggestions you can try so your accountant can see the invite.
First, let's double-check that your email is correct. We have seen before when invites don't go out that it's as simple as an incorrect email from the sender's end. I've included some steps to check your email below.
- Go to the Gear Icon, then choose Account and Settings.
- Select the Company tab.
- In the Contact info section, tap on Edit.
- Even if it looks correct, carefully re-enter the company email address. Be sure not to use extra characters or leave blank spaces before, within, or after the address.
- Hit Save, then Done.
Now let's try to resend the invite:
- Go to the Gear Icon.
- Select Manage Users.
- Find the user you need to invite again.
- Hit Resend invite in the Action column.
If the email isn't being sent, you'll want to ensure that your accountant has an Intuit account. If the user doesn't have an Intuit Account, they should create an account with their desired email address. Although you've mentioned your accountant checked their spam folder, having an Intuit Account may help prevent the user invite email from getting flagged as spam.
That should do the trick. However, if for any reason, the invite has still not been sent, I recommend contacting our Support Team directly. This way, one of our agents can review your account in a secure environment and investigate this matter further.
Please let me know if you have any questions or concerns. Take care!
