Thanks for joining this conversation, ddva.
I appreciate you following the steps shared by my colleagues in this thread. I'll make sure this is taken care of for you.
Since the issue persists after performing the clean install, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QBDT, go to the Help menu at the top.
- Select QuickBooks Desktop Help/Contact Us, then Contact Us.
- Give a brief description of your issue, then Continue.
- Sign in to your Intuit account and click Continue, then Continue with my account.
- We'll email you a single use code. Enter your code and tick Continue.
- Choose chat with us or Have us call you.
To check for our Support hours, you can refer to this article: Contact QuickBooks Desktop support.
In case you need it, I'll add this article that tackles managing and exporting your data from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT) for more information: Move your QuickBooks Online data to QuickBooks Desktop.
I also recommend visiting our website for tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment below if you have more questions about this or anything else. I'll be here to assist. Take care.
