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Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

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Replying to:
Bryan_M
QuickBooks Team

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Thank you for coming back to this thread and for choosing QuickBooks Online as your business partner in managing your finances, @efish123.

 

Upon checking on your screenshot, it appears that you're subscribed to QuickBooks Online Advanced. This subscription doesn't have the Standard Limited user option because each role is specified according to its function to let the Admin/Owner choose the role that fits.

 

And you're correct, it does have the Standard Limited Vendors-only option, but when I try to replicate it, it's not greyed out. It might be that you already reach the maximum number of users in this role.

 

If not, this might be also an issue with your browser, to initially fix this, I recommend performing the browser's troubleshooting steps.  

 

This is to check if this is a browser-related issue because sometimes the cache saves files on your computer to load the website faster. But over time, it also gets outdated which can cause issues.

 

However, you'd be glad to know that you can customize your own role whenever you'll going to add a new user. I'm happy to show you how:

 

  1. Go to the Gear icon, and select Manage users.
  2. Select Roles, then click the Add icon on the right side of your screen.
  3. You'll be routed to Role Info. Enter the Role Name and Role description.


     
  4. After that, put a checkmark on each featured title below if you want them to access that. 
  5. A prompt will show that shows what's inside that feature and you can choose what access you want them to have. There are several access in there which are Full access, View, Create, Edit, Delete, Share, Run, Approve, and Submit. The access varies on the feature. The Check symbol signifies Full Access while the Minus signifies the user doesn't have access.


     
  6. Once done customizing the role, you can now click the Save Role icon below.

 

For future reference, if your user forgot their password, you can read this article to learn how to fix it: Update or change your Intuit Account login information.

 

You can always come back here if you have additional questions about managing your user role. I'll be happy to lend a hand. Keep safe and have a blissful week!

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