Let's try another way to find a fix to this so you can go back to working on your payroll and QuickBooks, @lw39.
We can start signing into your account outside QuickBooks Desktop. Let me show you how:
- Sign in to camps.intuit.com.
- Find your app or subscription in the Products & Services list.
- Click Details.
- In the Billing Information section, find Payment Method, then select Edit.
- Update your information.
- Hit Save and Close.
If the issue persists, I encourage you to keep working with our Payroll Support Team, as they have the tools to do screen sharing and possibly escalate this case if necessary. Here’s how to connect with us:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign into your Intuit account and select Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or have us call you.
Lastly, I encourage you to check out our guide that'll help you to view all your business and employees' info. This way, you can keep track of all your finances: Run Payroll Reports.
You'll be back up and running in no time. Please know I'm only a comment or post away if there's anything else I can help with.
