Thanks for joining the Community and getting involved with this thread, drewcole.
 

Since you can't use your Help menu in-product, I'd recommend getting in touch with our Customer Care team through our website.
 

They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a wonderful Tuesday!