I am also being charged $400 now twice a year. That is unbelievable. As well, when I called Intuit about being charged an additional 2 years, NOW, for online backup from old version and online backup, I was told I would no longer be charged once I was on the annual renewal but i was and still am. They never fixed it. They would not go back and reverse the charges which is robbery. So I am dealing with being charged semi annual, which was not in the agreement, and still being charged separately for 9.95 monthly as well. Can someone please tell me how they can do this and why they wont reverse charges and or it is still occurring? I am afraid to lose online backup. I wish i had never switched to annual renewal. So frustrated.