QuickBooks, how has it been more than 4 years and you still haven't solved this problem? I have discussed moving my clients to other platforms and this is honestly making me want to do so. As so many people have pointed out in this thread, this setup is simply unacceptable. Everybody is tired of your excuses. I genuinely don't know how you already had QuickBooks desktop and still got so many things so wrong in building QuickBooks Online. Either way, it is clear whoever programmed this screwed up and you cannot convince me otherwise. Why do you have the ability to add names in a journal entry, but then they don't show up? How does that even make any sense? There are lots of functions this impacts, including deposits, journal entries, and split transactions. The vendor name/customer name should ALWAYS BE ENTERED AT THE LINE LEVEL and should show up in the various reports. Fix it! Stop making excuses. This was brought to your attention in 2018. It's 2023!