I hope you're having a fine day today, @jsansosti and @brattlefilm. Getting this resolved is our priority under the Chart of Accounts in QuickBooks Online.
We currently have an investigation for the same issue encountered. Our engineers will roll out a fix as soon as possible. You can contact us so we can add you to the list of affected users.
To reach us:
- Click the Help icon at the top right corner.
- Hit the Contact Us button.
- Enter "Chart of Accounts not populating" in the box.
- Click Let's talk.
- Select Start messaging or Get a callback.
While waiting for the resolution, visit this page: Add an account to your chart of accounts. It will help you set up an account anytime.
I'm adding this article to further guide you in managing your transactions in QBO: Help Articles. It includes topics about banking, income and expenses, and reports and accounting to name a few.
After being added to the list, keep an eye out occasionally for an email from our experts with the fix. If you run into issues while accessing QuickBooks again, let me know by sending us a message. Have a nice day.
