Hi Kathy,

Thanks for joining the conversation. I know how it feels to have an unresolved issue even after repeatedly referring it to the support team. Let me help you out.

We actually have a process to update an email address for users who no longer have access to their emails. Please refer to this article: Recover your Intuit Account if you can’t sign in. Then, go to I lost access to my phone or email address section and provide the necessary documents to support your identity. You should receive an update within one business day.

Don't hesitate to return to this thread if you need more help regaining your access. We're just here to help.