We have been trying to get the Primary Admin Email changed since 2009!!   We have contacted QuickBooks support more than 25 times over that span without success!  The primary Admin email address associated to our account stopped being used in 2005 and we do not have access to grant any permissions!  We are stuck and I have been to the page showing the "Primary Admin" email address but it is "greyed out" and I couldn't change it!  So close!  Yet So Far Away!  We pay for features in QuickBooks that we can not use because of this problem.  It is easier to land a man on the moon than change the Primary Admin Email Address associated with our account.  We are beyond frustrated and now trying to explore other software companies to take our business to.