Can anyone tell me how to get this escalated to someone in Intuit that understands that sometimes, a problem is caused by Intuit and not by a mistake made by the user? Every time I get someone in Support, they assume that something I did needs to be corrected. But that is absolutely incorrect. I can prove it, but only if I can get someone who is capable of listening rather than someone who goes into the knowledge base and sends me an article to read.