Glad to see you here, @OSman Aca.
I recognize how much time you allocate to repairing and downloading banking transactions. I'm on your side to get this resolved immediately.
Since the Community is a public forum, we can follow the steps below to contact a phone representative to resolve this matter.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, Ex. Tracing undelivered salary, then select Let's talk.
- Choose a way to connect through Chat, Get a callback,
Please refer to this time available for QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT and QuickBooks Online Payroll Elite - any time, any day.
Moreover, here's how to categorize bank transactions in QuickBooks. For more information, read this article: Categorize and match online bank transactions in QuickBooks Online.
You may also utilize this page if you are ready to reconcile your accounts in QuickBooks: How to Reconcile in QuickBooks Online.
If you have questions about QuickBooks Online, you can freely add them in the Comment section. I'd be delighted to see you again.
