Good morning, @HugoSyd.
Thanks for coming back on this thread. Let me point you in the right direction to get this fixed as soon as possible.
Since the issue is persisting, I recommend getting in touch with our Customer Support Team for further assistance. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. I'm only a post away if you need me again. Have a great day!
