And there you have it -- could it be that QuickBooks employees are illiterate?  Did you not read where I wrote that the 2-step verification option is OFF! OFF! OFF! Please take the resolved OFF this matter is it most certainly has not been resolved.  Unlike you, I can and did read the previous suggestions on the board.  I have verified repeatedly that the 2-step verification is set to OFF in our settings.  Maybe I'm asking the wrong question, because I have to go through FOUR steps to log into QuickBooks -- password, captcha, password, verification code.  Ridiculous! Please pass this issue on to the employees that know their ABCs.