How is it four years later and STILL no option to view messages sent from QBO?  The only way, to my knowledge, is to enable a feature that sends a copy of all sent messages to the company email address.  What's even more astonishing is that option is DISABLED by default!!

How is it that Intuit facilitates communication between a business and their customers, but by DEFAULT, provides NO RECORD of what was said in those communications?

I'm sorry for using caps to express my frustration.  This is insanity in my opinion!