Hi dmequitable,
I know this wasn't an easy experience for you. However, the system will need some business information, which you can input in the Lookup tool, so it can retrieve the installation numbers of the QuickBooks product under your account. Without them, the system will have no clue, and therefore cannot provide anything for you.
It's tax season and I know you need QuickBooks. Would you mind reaching out to our QB Desktop Support instead to find other options for you? They have more tools on their end.
- Click on Help.
- Choose QuickBooks Desktop Help.
- Choose Contact us.
- In the description field, enter a summary of the scenario and hit Continue.
- Click Message an agent.
If you have other questions in mind, feel free to go back to this thread.
