Thank you for sharing your concerns here with us in the Community. I'll be sure to take note of them, Unicomp.
QuickBooks Online's time-out function is designed for the security of your data especially when you're away from your computer for several minutes or hours. When you set your timeout duration to a specific setting (1, 2, or 3 hours), you'll remain signed in that long before being logged out for inactivity.
Also, QuickBooks Online measures your time of inactivity from the last time you moved your mouse, clicked, or used your keyboard on any transaction form. If you are timed out, sign back into your company to continue where you left off.
To prevent this from happening, you can set your account's time-out preference on the Account and Settings page.
Here's how:
- Go to the Gear Icon.
- Choose Account and Settings.
- Select the Advanced menu.
- Scroll down to the Other Preferences section.
- Click the Pencil Icon.
- In the Sign me out if inactive for drop-down, select 3 hours.
- Click Save.
- Hit Done.
You can check out this article for your reference: Change the timeout duration in QuickBooks Online.
Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online.
Keep me posted if you have other questions about QuickBooks. I'll be here to help in any way that I can. Stay safe.
