It's a pleasure to see in the Community, @POPLW.
Thanks for joining this conversation. Allow me to chime in for a moment and help make sure your concern is taken care of.
Did you also receive an email after completing the ProAdvisor certification? If so, this is a request for additional documents to confirm your profile information. If you don't have any of these documents, I highly suggest contacting our Phone Support team to check for other options.
Here's how to reach them:
1. On your QBO account, click the Help (question mark icon) at the top.
2. Select Contact Us at the bottom to connect with a live agent.
For future reference, you can also check out this article for further guidance:
Please let me know how it goes after contacting them or if you're referring to something else by commenting below. I'm always here to help. Cheering you to continued success!
