I appreciate you for reaching out to us, @pbb2.
Know that this isn't the kind of experience we want you to have. This issue has been reported and forwarded to our engineering teams for investigation. I can notify them that your account is also affected by this problem. I can also request that you be notified as soon as any updates become available.
Now to get through this, I recommend reaching out to our QBO support so they can add you to the list of affected customers. I'll show you how:
- On your QBO account, click Help.
- Click the Search tab and select Contact Us.
- Enter a brief description of your concern and select Continue.
- Choose between Chat with us and Have us call you.
You can also visit this article to know how to accept electronic customer payments for online invoices and in-person sales: Take and process payments in QuickBooks Online with QuickBooks Payments.
Feel free to drop by the Community whenever you have further concerns. Have a good one!
