Thanks for joining this thread, @CLJ31. Let me chime in and provide further details about the two-step verification.

As mentioned by my peer, you could be asked to pass two-step verification due to several factors even if it's already turned off. If we can't establish high confidence or trust based on these aspects, you may be asked to verify your identity to make sure your account is not compromised.

Alternatively, add (app.qbo.intuit.com) as a trusted site to your browsers.

If issue persists, I suggest contacting our support team directly. They have the tools to check your account in a safe environment. This way, they can further investigate and provide other solution.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

I've added these articles to help you manage your account in QuickBooks:

•  Account Management
•  Add, delete, or change user access. 

Keep me posted if you have other concerns with the two-step verification process. I'll be around to lend a helping hand. Take care!