Hello there, @Trevily1.

There are instances when the option to private messages won't show up. We can fix this by refreshing your account, signing out, and logging in again.

I'd also recommend checking your browser. You can open a private window. Here's how to access incognito mode in some of the most commonly used web browsers:

•  Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

You can visit this article to learn about the built-in browser that replaces Internet Explorer 11 in QuickBooks Desktop: Use our built-in browser in QuickBooks Desktop.

Feel free to drop by the Community whenever you have QuickBooks-related concerns. Have a good one!