I called tec support and was told that it was bank feed after going through all diagnostic with tool hub. I called the bank and they setup a dummy company and it would import with no problem. I called QuickBooks tec support and they told me that my QuickBooks was out of date and the new version would correct the problem. He said it would be about $700. I have 2021 and usually upgrade every two years but not at 7 or 8 hundred dollars.