It is a nightmare to change the administration person.  I have work for this company for 5 Years and still haven't got my changed.  Each year I think I have and the next year same old crap I'm with you the people don't even work here anymore.  Can't even update the credit card on file without a big headache.  I have sent in paperwork to get it changed and still nothing.  Would love to quit Quickbooks because of this.