We don't want you to experience this, halconaguas.
The investigation number you gave was still open. Our engineers are still working to fix it. Normally, you'll receive an email notification once the issue got fixed. Since instructions are shared there, I advise you to occasionally check your email.
Given the amount of time you spent there, I am aware of how challenging it is for you to contact support. To acquire a current status update on the ongoing investigation, I recommend getting in touch with them once again. They can help you further by utilizing the tools they have to pull it up.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Select to chat with us or Have us call you.
Please follow the following steps below if you're using QuickBooks Online:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In the meantime, you can use a 3rd-party application to bring your bank transaction if you're using QuickBooks Desktop. Use this link to find one: QuickBooks apps.
Then, you can manually import them for QuickBooks Online users.
I'll get back with more details if you need further assistance in QuickBooks. Have a great day.
