RE: If I sold a customer a car in 2018, but 2 years later went to their house, yanked out the engine, and left a note saying "Thank you for being a loyal customer. We have removed the engine to your car because I want you to buy a new car...

What surprises most software users is that, as it turns out, Intuit and most other software companies don't actually sell software. They license it. You don't actually own it. You have a license to use it, subject to the whims of the publisher. It's more like leasing a car than owning one.