Hello there, tonywoojin.
I want to make sure you're routed to the right department that can best handle this kind of situation when changing the Primary Admin of the account.
I understand that you've already reached us for the same reason. However, the nature of your concern can only be fixed by reaching back to our QuickBooks Care Team. They have the tools to access your account in a secure environment with your permission. This way they can review the previous steps you've taken so far and continue the troubleshooting from there.
Here's how to reach them:
- Click the Help button at the top-right corner.
- Enter a description of your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with a live agent.
I'm adding this article to know our support hours for live agents: QuickBooks Online Support.
Please know that you are always welcome to visit us again should you nee help with anything QuickBooks. Wishing you the best.
