Speaking of taxes, here is an exasperating story re. customer support. I have tried for months and at least 6 times to have my old accountant removed as Primary Admin from our QBO account. I followed the online support instructions, submit the required form and talked to an agents. I have even submitted photo IDs, corporate documents and a signed authorization letter multiple times.

I'm out of ideas so airing the dirty laundry on FB and other social media in hopes Intuit can escalate this issue; I am sure there is a backlog ticket that will never get assigned otherwise. Prospective customers, please ensure your set yourself as Primary Admin - it will save you hours and hours of frustration later on with Intuit support. I will repost if this triggers a resolution.