Hi, @AlexPGP!
I appreciate you for trying all of the steps provided by my colleagues. However, we have received reports that primary administrators are unable to delete or add users. Our engineers are working on it already.
I recommend contacting QuickBooks Online Support again to be added to the list of affected users. Please follow the steps below to contact support:
- Sign in to your QuickBooks Online company. Click Help (?).
- Choose either tab to get started: Assistant or Talk to human.
- Search or select Contact Us.
- Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.
Once everything’s good, you may refer to this article for complete instructions on how to manage users in QuickBooks Online: Add and manage users in QuickBooks Online.
If you want to allow your accountant access to your company, you can also read this article: Managing accountant users in QuickBooks Online.
Please get back to us if you need further assistance about managing users.
