Hello there, @kathymalek.

I recognize the importance of having this resolved as soon as possible. Know that this isn't the kind of experience we'd want you to have here in QuickBooks. At the moment, someone from our end will handle your case and reach out to you to know if you have any additional questions.

@kathymalek, let me know how it goes. You can also post in the Community space anytime if you need help performing specific tasks in QuickBooks. It'll always be a pleasure to serve you again. Take care, and have a nice day.