We are having the same issue. Sent the paperwork in on 08/10/2022. I am still not listed as the primary contact. Spent 2 hours on "chat: Was told that I needed to resubmit my documentation.  trying to upload the new/old documentation and it is not working. Tried to call the QB number that I was given. No you must hang-up and go to on-line help. Why can't I speak to a real live person? I do not have 2 more hours to waste today and this nonsense. Really frustrated at this point!!!