@JenoP   RE: https://quickbooks.intuit.com/learn-support/en-us/account-management/hello-i-am-trying-to-create-a-s...

That's a useless link. It goes to a QuickBooks Online question. This is a QuickBooks Desktop question.  So, the answer there doesn't apply in the least to the OP's question.

Maybe help the customer instead of sending them down a rat-hole?  You know, give them instructions to do what they asked for?