Similar experience - been working on it since my partner retired 5 years ago.  Have been on the phone and told it was handled too many times to count.  Have submitted all the requested paperwork 2 previous times and, even though I provided legal documentation I am majority owner and managing partner, request has been denied twice - so now I have to gather and send it in a 3rd time. 

Like the QB software but HATE dealing with the Intuit admin - such a ridiculous waste of time!!!