Hi there @1NTUIT-SUCKS. First, thank you for sharing your experience here so that I can share with our team. We never want it to be this difficult to make important changes during an already turbulent time. I've also escalated this to our Tier 2 support team so that they can assist in getting this resolved and making sure all of the permissions on your account are adjusted correctly. They should have reached out this morning via phone and email. 

Please let me know if you haven't received that communication, and I'll do all I can to facilitate a connection.