Thank you for bringing this to our attention, @JErickson. I'm here to to provide you an update about this issue.

We'd want to let you know that we'll have someone take a look at this case for review, and someone will contact you if they require any additional information. If you haven't heard from them in a timely manner, please feel free to respond. 

If there's anything else I can help you with, let me know and I'll help you take care of it. Take care!