I'm here to help ensure you're able to get in touch with our QuickBooks Support. YDP Norma.

When a browser stored a lot of caches, it could cause problems like latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, we can do some of the basic troubleshooting steps. We can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Open the test drive and Contact Us from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or we can press CTRL+Shift and Delete key on your keyboard altogether. We may also try accessing your account using another supported browser.

To know more about how we handle suspicious activity, check out these articles. In the same link, we can find lists of emails or customer support scams so we can avoid them.

Identify suspicious activity, phishing scams, and potential fraud.

Security notices.

Please get back to me if you have any other concerns. I want to make sure I've got you covered, YDP Norma. Have a good one.