Good morning, @vegessa.
Thanks for chiming in on this thread about exporting your QuickBooks Online data to Desktop. Let me point you in the right direction to get this information over to the new account.
Since the steps listed in the link didn't work and you're receiving a blank screen, I suggest contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to help you convert these details over. Here's how:
- Go to the Help icon in the top right-hand corner.
- Hit the Contact Us button.
- Enter your question/concern and tap Let's talk.
- Scroll down and pick to Get a callback.
It's that easy!
Keep us updated on how the call goes. I'm only a post away if you need me again. Have a wonderful Monday!
