I too have been jerked around by Intuit while trying to change the primary contact info. I am the owner of the company and have uploaded articles of incorporation, driver's license images for both owners and a letter on our letterhead explaining that the primary contact who is listed on our account left the company 5 years ago. I have uploaded document multiple times, spoken with customer "support" (ha!) and given a different link to upload. Each time all the documents appear to be uploaded and then days later, I get an email from [email address removed] (a dead end email box) saying that nothing was uploaded and my request is denied. I just tried calling support again, waited on hold to talk to a human for 24 minutes and then the call was dropped. 

I am seriously wondering if I should ever trust them with my tax returns or anything else in the future.