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Replying to:
AlcaeusF
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Hi @christy20657,

 

Thank you for posting here in the Community. I'm here to help you with your concern about how you can show answers for QuickBooks Desktop Enterprise only.

 

The answers on the website will be based on your product filter. When choosing Desktop, the product should show beside Filter and Reset (see screenshot below).

 

 

If you've already double-checked the filter, but the issue persists, the browser's stored cache may be full. It can cause unusual behavior on our Community website, such as being unable to show articles for a specific product only. 

 

I'd suggest you start by logging into your QBO account using a private browser. It doesn't store data in the cache. It's a great way to isolate browser-related issues.

 

If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + shortcut on your keyboard. For Safari, hit Command + Shift + N. Press CTRL + Shift + if you're using Google Chrome.

 

From there, go back and access the QuickBooks website. If it works, let's clear your browser's cache to have a clean slate. If private browsing doesn't work, use another supported web engine to get the best and most secure experience with using the product.

 

Additionally, you access articles for a specific product directly on the Community website. For additional reference, I've attached this link: QuickBooks Q & A Enterprise Suite.

 

Feel free to drop a response below if you have more questions about navigating the website. You can also share your concern here and we'll be sure to get back to you. Take care.

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