Thanks for joining this thread, mark s.

I can certainly understand how an ability to verify your identity without a phone call could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. Use the Gear (⚙️) icon, then go to Feedback.
2. Enter your suggestion(s) in the Have feedback? window.
3. If necessary, attach a file with your Camera (📸) icon.
4. Select Next.
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

For the time being, you'll need to verify your identity with the available option(s) to finish updating your user's permissions. If you appear to get stuck in a loop like some users have mentioned in this thread, you can use the steps in Adrian_A's post to troubleshoot your web browser.

I've also included a detailed resource about managing users which may come in handy moving forward: Add & manage users

Please don't hesitate to send a reply if there's any additional questions. Have a lovely day!