jennysnider1,  We were hacked last month.  So far the only communication with the escalation team is saying they are passing it on to the operational support team.  That was August 3, 2022, haven't heard anything yet.

Someone hacked into our account created invoices to a company we have never heard of, but they use QB as well, and took the money from them through our QB account.($83,500)  They had changed our phone number, changed our banking info and created QB pay.  

We do have an IT company that is suppose to manage our security, but apparently they aren't.  We had to handle all of the changes (passwords etc) on our own.

I wish you luck!

We also filed a police report .