Let's perform some troubleshooting steps to get your Sales Tax Liability Report working, dnasplatt1.
There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This prevents you from running reports in QuickBooks Online (QBO). To better isolate this issue, try signing in to your QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.
Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, try running the Sales Tax Liability Report. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You can also request a call back from our representatives. This feature is designed to be an easier and faster way for customers to contact support.
Here's how to reach them:
- Click the Help menu.
- Select Contact Us.
- Provide a short description or tell us specifically how we can help you, then click Let's talk.
- Click Get a callback.
- You also have the option to click Message an agent if you want a chat agent instead.
To ensure we address your concern on time, just see the support hours and types article for more details.
I'm sharing these articles about running reports in case you might need them in your future tasks:
I'm just a few clicks away if you need further help with managing your reports. Have a great day!
