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Replying to:
LieraMarie_A
QuickBooks Team

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Hi there, @kyleaa.

 

I know how uneasy it can be when this happens. I want you to know that we're here with you. 

 

First, I recommend changing your password with a strong one. This way, it's hard for another person to figure it out.

 

  1. Sign in to the Merchant Service Center.
  2. Select Account, then Login & Merchant Accounts.
  3. Choose Change your User ID, Email, and Password. This redirects you to accounts.intuit.com where you can make changes. Select Sign in & Security.
  4. Click > to change your password.
    400w_Password_QBDT_US_Ext_110321.png
  5. Enter your current password, then enter your new password and then  Save. From now on, sign in to the Merchant Service Center with your new password.

 

Then, reach out to our Customer Care Support team. They can take a look at your account and perform an investigation.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG


Lastly, to avoid the trap and protect your data in the future, check out our online security tips to help you keep your information safe.

 

We also have a website where you can report phishing emails and other security issues. You can send the information directly to our security team. 
 

  1. Go to the Online Security Center page.
  2. Click Contact Us.
  3. Look for Report a fake email (or phishing email) and click on it. 

 

Additionally, we have a guide on how to spot fake emails and how you can better protect and secure your account. Please refer to these articles:

 

 

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you.

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