Hello rdallison,

Thank you for reaching out to the QuickBooks Community! I was able to test this, and it seems to be working fine. I even went a step further, and I didn't find any open investigation for this. I recommend some browser troubleshooting steps for this type of behavior. Here is what you can do:

Solution 1: Try logging in using private browsing. This method ensures that the browser would not be able to store cookies, history, or any form of data that could cause issues. 
 

• Google Chrome:Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

From there, go back to the journal entry and see if the names are there. If they are, this would indicate your cache and cookies need to be cleared. 
 

Solution 2: Clear cache and cookies. Overtime collection of data from frequent page visits can cause corruption of data. Clearing cache and cookies will remove those corruptions, allowing the page to load a clean copy. Follow this link to clear those cache and cookies depending on your browser.

If you have any more questions, don't hesitate to reach out! Or, if you are still having issues, let me know so I can investigate this further! Take care.