Hi there, cbcavnar.

I want to make sure you're able to change the primary admin on your QuickBooks Desktop company file. You can log into your Intuit account and update the enter the new admin from there.

Let me show you how to do it.

1. Sign in to Intuit Account User Management from a web browser or, in QuickBooks Desktop, go to the Company menu, then Users, and select Intuit Account User Management.
2. Select the company file you’d like to transfer, then click Continue.
3. From the Users tab, select the current primary admin.
4. From the Action column, select Change primary admin.
5. Click the drop-down and choose which user to transfer the primary admin role to. If the user isn’t listed, you’ll need to add them to the account.
6. Mark the checkbox to verify you’ll become a secondary admin, then click Verify.
7. Sign in using your Intuit account info.
8. Confirm the invite by clicking OK.

Once done, have the new primary user accept the invitation via email. The invitation must be accepted within 30 days. You can browse this article if you need more details about the process: Transfer the primary admin role to QuickBooks Desktop.

If the new primary admin doesn't have Intuit account credentials, you can send a request to our Support Team. 

If you've already sent a request, I suggest contacting again our QuickBooks Desktop Team. I know you've already reached out to them. However, they can pull up your account and provide updates about the status of your request.

Get back to me if you have additional questions. I'll be around to provide the information that you need about changing the primary contact on file.